Dalin Wgx

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The worst company

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Contains 1 confidential file for company representatives

They can't be contact. They doesn't answer to e-mail, messages.

They restricted my account. I am sure that they stole my money.

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Loss:
$4000
Cons:
  • Worst

Preferred solution: Answers and unrestricted my accouny

User's recommendation: Don't use SKRILL

Manuel H Htv

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Restricted account

Skrill - Restricted account
Contains 1 confidential file for company representatives

I have not had access for more than 5 days. I don't have any money for food or gas to go to work. They have held my money hostage.

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Loss:
$604

Preferred solution: Oly my money i don't want anything else from them i straggle to much all ready that at this point iall i whant is access to my account

User's recommendation: 0000

Sergio H Lyp

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| map-marker Kansas City, Missouri

Security reason

Skrill - Security reason
Skrill - Security reason - Image 2
Contains 1 confidential file for company representatives

Restricted my account and I don't have any money to buy food or to get to work to feed my family skrill don't care about costumes i call like 10 times thy wont help i have kid and i Don have money till next pay payment

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User's recommendation: Do not use skrill

Jencarlos Qlq

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Verified Reviewer
| map-marker Kampala, Kampala District

My account remains closed and no help

Customer ID11002****

My account was tempered with I couldn't report the matter because my email/password was rejected. I kept using virtual assistant that does very little and simply tells you that you will be contacted.

I was finally contacted and even called, we discussed, changed my email as advised. But sent ID copies over 10 times each with photo and email requesting for email address change to 3 different staffs(Yuliana, Valeriya and Vasil) but up to now my account is closed . They send email asking for any ID knowing well that the ID they are requesting is that in their database. What annoys most automatic reply says you will be contacted within 24 hours but it was upto two weeks atimes.

The staff are either overwhelmed or not bothered, they will reply arrogantly that your ID didn't qualify...no reason, no alternative and your case is closed.

Once you start on a case why not complete, educate or advise immediately and move to the next.

Am not earning my online pay since July because Skrill is my only compulsory payment option.

How, fast can I get help I am desperate?

I love Skrill so much because it sends money to even my Mobile phone and I have been recommending many on certain forum. Infact after solving this they should employ remotely.

Skrill is capable of being the best online money transfer if it changes the way it handles customers.

I don't have photos since account is locked but my customer ID is above as well as my six digit code.

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User's recommendation: why not but after I am satisfied and I wish to serve by the same staff they may be the ones who tempered with my account.

Lisa B Ski

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Verified Reviewer

Requesting refund

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Updated by user Jan 02, 2025

Awful

Original review Dec 30, 2024

A company tried to deposit my funds of 250.00 CAD and it was refused, and my account was closed. I would like a refund of my money.

It has been since Nov 28/24. I have supplied the screenshot of the e-transfer.

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Loss:
$250

Preferred solution: Full refund

Munzir A Uct

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Verified Reviewer

Can't come in contact with skrill, also my withdrawal is missing..

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They have a useless chat bot. I can't contact them by phone because I'm not from the US.

My withdrawal is missing, and when I click on my transfers and the transfer that has not been deposited to my Solana wallet, they just show me the page with my wallet address!

They won't even give a transaction ID or hash number! Be careful, this type of service is very dangerous.

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Loss:
$40
Cons:
  • Bad customer service
  • Fees
  • Reward program

Preferred solution: Full refund

Resolved
Kyla S Wdq

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Verified Reviewer

Resolved: Skrill is holding my money for no reason.

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Skrill is holding my money for no reason.
Skrill is holding my money for no reason. - Image 2
Updated by user Jul 26, 2024

Company fixed the issue and I have been provided with settlement agreement.

Original review Jul 23, 2024

They won't lift the restriction on my account. I'm verified, and upon speaking to customer service, I was told the restriction was placed due to something on their end - not mine.

They won't reply to me. No updates.

My constant attempts at getting information or action are being ignored. I am about to take legal action.

View full review
Loss:
$47
Pros:
  • Ease of use
Cons:
  • No communication
  • Lack of information
  • Theft of money

Preferred solution: Full refund

User's recommendation: AVOID

Rob S Lhk

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Permantly blocked account

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Contains 1 confidential file for company representatives

I hope this message finds you well.

I am writing to request a refund of the remaining balance in my Skrill account , which was unfortunately closed permanently yesterday. Despite the account closure, there was still a significant amount of money in my account that I need to be refunded.

Please let me know the process to retrieve my funds and any additional information you may require from my end to facilitate this request.

Thank you for your prompt attention to this matter.

Best regards,

Roelof Gerrit Slijfer

Delf 62 9642 JM Veendam

Mob +316********

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Loss:
$800
Cons:
  • Customer support presents donkey show
  • Fee

Preferred solution: Full refund

Leikny H

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Verified Reviewer

Open my card/account

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It imposdible to call you

And you have used 7 weeks and not been able to fix my account

This is very bad behavior from you

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Loss:
$200

Preferred solution: To open up my account and card

Abby L Asj

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Verified Reviewer

CANT GET HELP

I have a few transactions pending, but I need to increase my limit. I have not been able to get in touch with anyone to help.

I've tried the automatic system; I get an email from my bank saying I'm sharing data, but the Skrill site says not verified. After getting some of my money, not all, I won't be using Skrill again.

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Loss:
$1500
Cons:
  • No real customer service
  • Days to respond

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid Skrill if possible.

James J Olt

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Verified Reviewer
| map-marker Liverpool, Liverpool

Account been blocked for about a week

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My account is still not unblocked and i cant get intouch with them its been weeks they avnt even contacted me

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Donna sandra D

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Verified Reviewer
| map-marker Wellington, Wellington

Missing money

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I transferred 8990 to my bank 11 days ago and nothing is showing up. I get an automatic message when trying to contact them.

I'm worried my money has been taken and there's no one I can contact. What can I do?

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User's recommendation: Be careful

Ashley B Fef

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Verified Reviewer

Ttwo times

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You all restricted my account for over 18 hours for no reason. As soon as you lifted the restriction, I tried to transfer money, and you instantly restricted it again.

That's incredibly frustrating. I want all my money taken out of the account and instantly put into another.

I have bills to pay. I don't have the time or patience to deal with this ridiculousness.

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Cons:
  • Again a horrible site

Preferred solution: Give me my money instantly into a different company instantly

User's recommendation: Helllllll no

Ronald E Hah

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Verified Reviewer

Account has been Restricted without any email or information why.

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My account has been restricted and I have no clue why. I did not receive any notification or information about why I was restricted.

I created a support ticket and did not get any response; it's now been five days. I am still unable to access my account and withdraw my funds (over a thousand euros in the account). I need the money to repair my car, but because of this poor company, I can't fix it. So now, I am stuck.

Please never use Skrill. There are other companies who can help you out far better!

View full review
Loss:
$1120
Cons:
  • Customer support presents donkey show
  • Bad support
  • Bad customer service

Preferred solution: Acces to my account to withdraw the money that is on my account

User's recommendation: Never ever use Skrill!

Maruf K Txj

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Verified Reviewer

My account has been restricted

I was trying to deposit money into my account from my MasterCard, but unknowingly there was no money and Skrill locked my account.

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Preferred solution: Full refund