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Contact Skrill Customer Service

How to Reach a Person at Skrill

Verified Contact Information

Toll-Free Number:

  • 1-855-719-2087
Call Now

Customer Service:

help@skrill.com
Send Message

Skrill Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Skrill Phone Number
1 (855) 719-2087
Average Hold Time
00:03:58
Average Calls duration
4 minutes
Most Popular Skrill Email Address
help@skrill.com
Skrill Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Skrill?

The company publishes two Skrill phone numbers. This helpline is 1-855-719-2087. If you cannot contact the company's support team,self-assist by visiting the website's Help Center. You can help get started, payments, account management, credit, money transfer, crypto, and more. If the topic is complex, contact the Skrill support team.

The company has published one Skrill email address for information and assistance. Contact the customer care team for general inquiries at help@skrill.com. Those seeking efficient assistance must include complete details of their problems to send an email and expect a response during business hours. After reviewing the message, the company agent will respond with an effective solution at the latest. It might take a day or two working days to get a response.

People trying to contact Skrill customer service through their published helpline can do so between 12:00 AM and 5:00 PM EST, Monday through Friday. Those who want to arrive at the company offices can also do so during the same hours. When facing a problem outside Postmark hours, consider emailing or browsing the website. After receiving your email, the business agent will try to respond as soon as possible. The Skrill support team takes about 24 to 48 hours to respond to you.

Head to the company's website and the Support page. On the Support page, you can initiate the chat with the bot. This Skrill support feature is available 24 hours a day, seven days a week. The chat box will open at the bottom right corner of the screen to initiate Skrill's live chat. Here, you can click on Message Us. For this, the response may take 24 to 48 hours. This will direct you to a new page where you can fill out the form to get help from the Skrill support team. You will have to enter your name and email address, specify the category, state your question and then Submit it. You will get a response in two to three working days.

PissedConsumer Club

Contact Information

Skrill Website:

Skrill Help Center:

Corporate Office Address:

Skrill USA, Inc.
5335 Gate Parkway, Fourth Floor
Jacksonville, Florida 32256
United States

Other Info (opening hours):

Other Location:

Skrill Ltd.

1st floor, 2 Gresham Street,

London, EC2V 7AD, UK

More contact details

How Customers Rate Skrill Support?

1.5 / 5
Poor

Based on 4.2K calls to Skrill customer support through PissedConsumer.com and 4 survey responses.

Total Calls
4.2K
Avg Call Duration
03:09
Issues Resolved
14%

Why Customers Call Skrill?

Top Reasons of Customers Calls

  • Account 39%
  • Customer Inquiries & Issues 20%
  • Payments and Charges 13%
  • Request for Information 10%
  • Product/ Service 8%
  • Activation/ Cancellation 2%
  • Shipping and Delivery 2%
  • Cards 2%
  • Refund 2%
  • Return/ Replace 1%
  • Staff <1%
  • Website/ Application <1%

Account

39%
  • "Account"
  • "My account is restricted and I want to transfer my money to my bank"
  • "Account restricted need to get my coin returned Skrill not helping"

Customer Inquiries & Issues

20%
  • "Final payout needed"
  • "Unresolved issue"
  • "Transfer issues"

Payments and Charges

13%
  • "Fraud"
  • "payments are not being made"
  • "Can't deposit money I can't transfer just out of the blue"

Request for Information

10%
  • "To talk about withdrawing my money"
  • "Need help getting my account restriction lifted"
  • "Need my six digit pin and need to know why the 112.00 dollars didn't get sent toRemnity money transfer app"

Product/ Service

8%
  • "Restricted access"
  • "Transfer fail"
  • "Transfer error"

Activation/ Cancellation

2%
  • "I have been trying to get a hold of Skrill to cancel my card and refund my $25 that I transferred over there then I wake up and see that y'all took $10 for my school card and I haven't even been using it so yes I'm pissed. I need to speak with"
  • "Cancel withdrawal"
  • "To cancel a transfer"

Shipping and Delivery

2%
  • "Money not received"
  • "Am unable to get the code"
  • "Money is block but not received"

Cards

2%
  • "I want to reset my 6 digit pin number"
  • "Open my card/account"
  • "Card charge"

Refund

2%
  • "Transfer refund"
  • "Helo refund transfer"
  • "Urgent Refund"

Return/ Replace

1%
  • "Change debit card"
  • "Phone number changed and I'm locked out my account"
  • "Phone number change"

Staff

<1%
  • "Very stupid service"
  • "Dear Skrill Customer Service, I am reaching out because my current debit card is frequently being scanned by unknown parties. As a result, it keeps getting blocked by your system, which causes significant inconvenience. To resolve this issue, I wou"
  • "Because I am terribly frustrated with your service"

Website/ Application

<1%
  • "I think someone is scamming me on whatsapp with this application.. and i really, really need your help to have some answers."
  • "Never used this site and am receiving emails under my address"
  • "I have a registration on your site which I closed and yesterday I made a money transfer by mistake and I can't log in to my account what are we doing at the moment"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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