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Contact Skrill Customer Service

Skrill Phone Numbers and Emails

Toll-Free Number:

  • (855) 719-2087
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Skrill Email:

Customer Service
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Skrill Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Skrill Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Skrill is 8557192087. 45% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.

  • Be prepared for the call as Skrill may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact Skrill?

Most Popular Number:

(855) 719-2087
Total calls: 3 691 Issues resolved: 183 Last call: Dec 3, 2025

The company publishes two Skrill phone numbers. This helpline is 1-855-719-2087. Users of the platform can dial this number any time of the day to get assistance with general inquiries or more specified topics. Another Skrill phone number is 1-844-688-4870. If you cannot contact the company's support team,self-assist by visiting the website's Help Center. You can help get started, payments, account management, credit, money transfer, crypto, and more. If the topic is complex, contact the Skrill support team.

The company has published one Skrill email address for information and assistance. Contact the customer care team for general inquiries at help@skrill.com. Those seeking efficient assistance must include complete details of their problems to send an email and expect a response during business hours. After reviewing the message, the company agent will respond with an effective solution at the latest. It might take a day or two working days to get a response.

People trying to contact Skrill customer service through their published helpline can do so between 12:00 AM and 5:00 PM EST, Monday through Friday. Those who want to arrive at the company offices can also do so during the same hours. When facing a problem outside Postmark hours, consider emailing or browsing the website. After receiving your email, the business agent will try to respond as soon as possible. The Skrill support team takes about 24 to 48 hours to respond to you.

Head to the company's website and the Support page. On the Support page, you can initiate the chat with the bot. This Skrill support feature is available 24 hours a day, seven days a week. The chat box will open at the bottom right corner of the screen to initiate Skrill's live chat. Here, you can click on Message Us. For this, the response may take 24 to 48 hours. This will direct you to a new page where you can fill out the form to get help from the Skrill support team. You will have to enter your name and email address, specify the category, state your question and then Submit it. You will get a response in two to three working days.

PissedConsumer Club

Contact Information

Skrill Website:

Skrill Help Center:

Corporate Office Address:

Skrill USA, Inc.
5335 Gate Parkway, Fourth Floor
Jacksonville, Florida 32256
United States

Other Info (opening hours):

Other Location:

Skrill Ltd.

1st floor, 2 Gresham Street,

London, EC2V 7AD, UK

More contact details

Skrill Customer Service Reviews

1.8 / 5
Poor
Malika H Zcx
Plus de 3 semaines d'attente et toujours pas de réponse à mes mails
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

Normalement tout se passe bien les virements se passent bien ils sont rapides efficace et en sécurité cependant j'ai juste un problème de restriction du problème de mail et impossible d'atteindre un agent alors que j'ai de l'argent dessus

Justiss Aec
Not good

I sand money to India but my money not yet in my account am so worried for money I need your help but you don't good response on the Gmail so am so much waiting for my money but my money process not complete i live in Portugal I need you resolved my problem because that's my money please request you please help me

Rawan Vti
Skrill closed my account without any explanation....

Skrill closed my account without any explanation. When I tried calling their customer support, I was greeted with an automated message saying they were unavailable.

I’ve sent multiple emails, but I haven’t received any response. It feels like they’re a fraudulent company with poor customer service.

How Good is Skrill's Customer Service?

Sabina L Qac
Sabina L Qac
Feels Disappointed | Oct 21, 2025

Terrible no call back or answer to my query of being scammed

Read full quote
Gboneme G
Gboneme G
Feels Disappointed | Sep 18, 2025

Because I couldn’t call them I have not resolved the issues.

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gurasharan singh D
gurasharan singh D
Feels Disappointed | Jul 08, 2025

Hello sir and mam my Customer ID: 27901**** My Transaction number: 635507**** my problem is not solveis 3 days I'm waiting please check I don't want send cancel this transfer payment I request you

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Lisa B Ski
Lisa B Ski
Feels Disappointed | Jan 02, 2025

Awful

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Jamie S Coc
Jamie S Coc
Feels Disappointed | Dec 25, 2024

Absolute joke *** and they no it

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ovidiu mihaita G
ovidiu mihaita G
Feels Disappointed | Nov 26, 2024

No aswer

Read full quote

Summary of Skrill Customer Service Calls

4.1K TOTAL
CALLS
03:10 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skrill?

Account Question:

  • “Can not get into my account”
  • “Can't get into my account”
  • “Account verification problem”

Payments and Charges Question:

  • “Pending I authorized charges”
  • “Transaction failure”
  • “Missing money”

Request for Information Question:

  • “Verification in progress”
  • “Verification”
  • “Help with restricted account”

Product/ Service Question:

  • “Problem with my account”
  • “Withdrawal”
  • “Unable to withdraw money”

Activation/ Cancellation Question:

  • “Cancel withdrawal”
  • “To cancel a transfer”
  • “Cancel my pending transaction”

Shipping and Delivery Question:

  • “Money is block but not received”
  • “I did not receive my withdrawal”
  • “Where is my money”

Cards Question:

  • “Open my card/account”
  • “Card charge”
  • “Found a card”

Refund Question:

  • “Want to get my refund”
  • “Refund”
  • “Refund or Lawsuit”

Return/ Replace Question:

  • “Adress change”
  • “Regarding change of profile name”
  • “Changed pH number n wants to send code to my old number”

Staff Question:

  • “Very stupid service”
  • “Dear Skrill Customer Service, I am reaching out because my current debit card is frequently being scanned by unknown parties. As a result, it keeps getting blocked by your system, which causes significant inconvenience. To resolve this issue, I wou”
  • “Because I am terribly frustrated with your service”

Website/ Application Question:

  • “I think someone is scamming me on whatsapp with this application.. and i really, really need your help to have some answers.”
  • “Never used this site and am receiving emails under my address”
  • “I have a registration on your site which I closed and yesterday I made a money transfer by mistake and I can't log in to my account what are we doing at the moment”

Other Question:

  • “They never come back to email”
  • “Ограничения транзакции”
  • “Money transfer”

Compare Skrill Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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