Skrill
Skrill Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skrill has 1.9 star rating based on 266 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Skrill to a friend or colleague.
- Rating Distribution
Pros: Verification, Null, Slow account verification.
Cons: Customer support presents donkey show, Verification, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skrill has 1.9 star rating based on 266 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Skrill to a friend or colleague.
- Rating Distribution
Pros: Verification, Null, Slow account verification.
Cons: Customer support presents donkey show, Verification, No customer service.50% of users think that Skrill should improve its Customer Service.
50% of users say that they won't use Skrill in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use SKRILL", "I need to get my money back", "Never ever use Skrill!", "Don't use this company", "Don't use skrill".
Most users ask Skrill for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Skrill Reviews
"Restricted account"
Dear Skrill Support Team, I am writing to express my disappointment with the level of support I have received so far. Since Thursday, I have sent multiple...
"Account has been Restricted without any email or information why."
My account has been restricted and I have no clue why. I did not receive any notification or information about why I was restricted. I created a support ticket...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Limassol, Limassol District
I have contact lot of time I don't have initialism
I have a lot of time contact with the skrill
I don't have any solution my account is rejection for transition I need my money refund I don't know how can I do now I need one solution how can I make my money..?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Aptemischaralalampous@***.com
Company fixed the issue and I have been provided with partial refund.
I have the one account skrill I have 150 .26 inside and I have a lot of email or SMS but I don't have any solution with this company I cannot so already my name my passport and I don't have any bank account
I have paysafecard account Cyprus
I need send my refund money Tito salauddin D/2/31987
Preferred solution: Full refund
User's recommendation: I need to get my money back
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Last transaction still pending
My last international transaction is still in pending status, and I have sent so many emails to the company, but there has been no reply.
- Time consuming
Preferred solution: Deliver product or service ordered
User's recommendation: Reply as soon as you can
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The reopen of the account
Hello
Can i please reopen my account,
I made a mistake for closing it.
I definitely need to reopen it.
Thank you
- Skrill works on many devices
- It is safe ande secure
- Comes with a prepaid card
- Limited customer service
- Verification can take time
Preferred solution: Reopen my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can not get acces to my account
Well I put a complaint in with the consumer financial protection agency. They sent my complaint to Skrill .
I finally got a response from them but just telling me they are handling this as a complaint still no words as to why my account is locked and they say that could take up to 15 days or more to investigate.They have cost me so much already . I don't understand how they are still in business if you look at their reviews the amount of people's money they have locked down is utterly ridiculous and no one is doing anything to shut them down.All I did was try and transfer part of my money out of my Skrill account to my bank and immediately got locked down .
But did 3 transactions previously to that and no problem. I'm mentally exhausted from dealing with these people I just want what's mine.
They keep asserting that security has my account locked due to a routine check they conduct. However, I have been trying to extract my money since August 8th. A supervisor assured me I would hear from them the next day.
A week has passed and no one has called or emailed me, nor has my account been unlocked. I need to know how to retrieve my money from these people.
- Are scmmers
Preferred solution: Full refund
User's recommendation: Do not deposit. Money
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account restricted with money in it
Restricted my account and no one will help me. Haven't been able to buy food for 5 days, that's all I have.
- Thy will restricted you account for weeks
- Will not help you to access your hostile money
Preferred solution: My money
User's recommendation: 000
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Restricted Account
I transferred my money from Money to Skrill and they restricted my account. Now, I don't have access to my money, I need it urgently. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
International money transfer
Hello Skrill
I am using your service since the last 7 months sending money to my family in India. I am a student who works very hard.I sent money today using my debit card and I authorize the transaction but it shows not found please check the attachments.
I double-checked with the bank they said the transaction got complete and money has been deducted from my account.
And its pending from skrilll. Could you please check and fix this for me
Its 593 and its a lot of money
Please help with folded hands
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vilnius, Vilnius City Municipality
Cancel transaction
Last payment to revolut 15.00 ID 568646**** must be canceled. And please bring it back. Very thank you!
User's recommendation: Let immidiately cancel payment
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am out $300 and they’ve no explanation
On June 19/20th I sent a friend of mine $300 using Skrill because I had bills to pay but had to get to work. The plan was for him to pull the cash out and bring it to me.
When he discovered he was unable to pull the cash out using a cardless option, he sent me the funds back.
I received an email stating that he sent me the funds and they had been accepted. However my balance did not show the deposit.
I have called up to support multiple times, as has he. They restricted his account until he was able to verify- which he did within a day or two. It was accepted, however his account is still frozen, so he cant even transfer money in or out.
Ive filed with support utilizing the email and they mark it resolved every day- yet I have no explanation why I received an email from them stating it was accepted.
I called two days ago (06/26) and the man guaranteed that I would be able to access the funds within 48 hours and so when I saw they were not in my account this morning I again called and spoke with customer support. I was told AGAIN they have no explanation to why I received the email stating it was accepted or where my money is.
I am a single mom, whos now not only out $300, Im also now responsible for late fees on the bills that were due.
- All interactions thus far have been nothing but runaround
Preferred solution: Full refund
User's recommendation: Save yourself the runaround and stay FAR AWAY!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The worst company
They can't be contact. They doesn't answer to e-mail, messages.
They restricted my account. I am sure that they stole my money.
- Worst
Preferred solution: Answers and unrestricted my accouny
User's recommendation: Don't use SKRILL
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Restricted account
I have not had access for more than 5 days. I don't have any money for food or gas to go to work. They have held my money hostage.
Preferred solution: Oly my money i don't want anything else from them i straggle to much all ready that at this point iall i whant is access to my account
User's recommendation: 0000
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Security reason
Restricted my account and I don't have any money to buy food or to get to work to feed my family skrill don't care about costumes i call like 10 times thy wont help i have kid and i Don have money till next pay payment
User's recommendation: Do not use skrill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Skrill is holding my money for no reason.
Company fixed the issue and I have been provided with settlement agreement.
They won't lift the restriction on my account. I'm verified, and upon speaking to customer service, I was told the restriction was placed due to something on their end - not mine.
They won't reply to me. No updates.
My constant attempts at getting information or action are being ignored. I am about to take legal action.
- Ease of use
- No communication
- Laughable security measures
- Lack of information
Preferred solution: Full refund
User's recommendation: AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Permantly blocked account
I hope this message finds you well.
I am writing to request a refund of the remaining balance in my Skrill account , which was unfortunately closed permanently yesterday. Despite the account closure, there was still a significant amount of money in my account that I need to be refunded.
Please let me know the process to retrieve my funds and any additional information you may require from my end to facilitate this request.
Thank you for your prompt attention to this matter.
Best regards,
Roelof Gerrit Slijfer
Delf 62 9642 JM Veendam
Mob +316********
- Fee
- Customer support presents donkey show
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account has been Restricted without any email or information why.
My account has been restricted and I have no clue why. I did not receive any notification or information about why I was restricted.
I created a support ticket and did not get any response; it's now been five days. I am still unable to access my account and withdraw my funds (over a thousand euros in the account). I need the money to repair my car, but because of this poor company, I can't fix it. So now, I am stuck.
Please never use Skrill. There are other companies who can help you out far better!
- Customer support presents donkey show
- Customer service
- Bad support
Preferred solution: Acces to my account to withdraw the money that is on my account
User's recommendation: Never ever use Skrill!
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Did u get ur money refunded? What happened?