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Skrill

Skrill Reviews

www.skrill.com
What is your customer experience with Skrill?

Skrill Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Skrill has a 2.0 star rating from 266 reviews, 9% would recommend, with 71% unfavorable and 17% positive; overall sentiment is mostly dissatisfied and many cite high price level.

Key Takeaways for Future Customers

  • Read Skrill reviews for frequent customer complaints before depositing funds.
  • Expect long account verification and potential delays in refunds and payouts.
  • Prepare for limited customer service and slow response times.

Negative Feedback / Risk Areas

  • Recurring reports of account restrictions or permanent closures with money held.
  • Delayed or missing payouts and poor resolution of disputes and chargebacks.
  • Poor customer support and long verification waits.

Positive Feedback

Some users report eventual resolution and successful verification in certain cases.

View full overview ›

Media from reviews

Skrill - I encountered a problem with my account...
Skrill - They just dont care about everythingSkrill - They just dont care about everything - Image 2Skrill - They just dont care about everything - Image 3Skrill - My money was transfered to a mate...Skrill - Am unable to get the codeI can't login into my Skrill Account
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Show reviews that mention
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Anonymous
map-marker Kimberley, Northern Cape

Final payout needed.

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They again wanted 5 days to pay out the remaining money in my wallet after they just closed it without contacting me. I think they are scammers and fraudsters.

User's recommendation: Stay away from SKrill. Don't trust them with your money. They are known for steeling your funds.

View full review
SYAD N Hvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riyadh, Riyadh Region

I encountered a problem with my account...

Skrill - I encountered a problem with my account...

I encountered a problem with my account and I get this message when I open my account. This is written on the page.

What is the solution? (Your account has been restricted.

Your account has been restricted for: all transactions. To remove the restrictions.)

View full review
kevin b Wqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

They just dont care about everything

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Skrill - They just dont care about everything
Skrill - They just dont care about everything - Image 2
Skrill - They just dont care about everything - Image 3

those benchod answered me after 4 days i had money stuck there they put a prefilled answer ans say everything work my money stuck there those idiot do nothing avoid this app site

Loss:
$15
Cons:
  • Nothing work money stuck there

Preferred solution: Full refund

User's recommendation: no avoid

View full review
Samuel james W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auckland, Auckland

My money was transfered to a mate...

Skrill - My money was transfered to a mate...

My money was transferred to a mate's Skrill account, and he no longer has access to it anymore. Could my money please be transferred back ASAP?

Loss:
$190
Pros:
  • Fast to get ur money paid 2 from casinos
Cons:
  • Cons cnt get a hold of any human on skrill only a bot

Preferred solution: Full refund

User's recommendation: It's so hard to even get in contact with some one from skrill

View full review
Resolved
Mihail M Hzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No Support

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Updated by user Jul 13, 2026

Support closed my case with no reply, but also the service magically started working. Who would have thought.

Original review Jul 13, 2026

On their help center, Skrill state that they aim to respond to all cases within 48 hours. Well, in my case I am coming on 2 weeks and I have yet to get any sort of non-automated reply.

I believe my issue is fairly trivial, but it still does allow a human being to review it. Until then, my funds are essentially being held hostage.

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use

View full review
Mg G Uai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Why the *** would you display $0.00...

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Why the *** would you display $0.00 deposit minimum, then after you have my card details change it to a $1.60. Thats decitful and misleading u ***

You delete my card details rught now you sneaky dogs.

Actually remove all my info, account and all.. you not trustworthy

Loss:
$8
Cons:
  • Untrustworthy misleading false advertising scam partnerships

Preferred solution: My details wiped from the system completely. Especially my card details

User's recommendation: Stay away, red flags everywhere

View full review
Samuel james W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Auckland, Auckland

Still have heard nothing

I transferred money to my friends account in didn't realize he no longer has access to that skrill account so can I plz have it refunded 2 my skrill

Loss:
$190

Preferred solution: Full refund

User's recommendation: Skirll lacks

View full review
Dickie P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trash

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Need my six digit pin and need to know why the 112.00 dollars didnt get sent toRemnity money transfer app

Loss:
$112

Preferred solution: Full refund

User's recommendation: Trash

View full review
Anonymous
map-marker Papillion, Nebraska

Dispute on FRAUD and NO Resolution

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AI Highlights
  • - Opened Skrill per casino guidance; staff helped.
  • - Unauthorized withdrawal from the secured account; no resolution after repeated calls.

I was told that I needed to open a Skrill account to get my money from the casino website. I did that and they helped me with it.

When they deposited my money into the account an unauthorized user went into my SECURED account and withdrew my Money and deposited it into another account. I informed them right away and been dealing with it ever since. I can't get an answer no matter how many times I call the Cust svc Line.

I've called twice a month since February. I need answers

User's recommendation: At this rate I would tell customers to beware and use a different site,.

View full review
Celyn Ashley V
map-marker Calgary, Alberta

I need to remove restrictions.

AI Highlights
  • - The call was fine, but I had to use the site since calls weren't accepted.
  • - I waited 6 days and must wait 6 more; Skrill lacks customer service.

The call was good, but the fact that I had to call them from a website is crazy. On the website it said phone calls were not being accepted at this time.

Plus I have waited for 6 days and now I have to wait 6 more days. And when I made a rating, they said to go to the support site, there is nothing there that can help me.

Skrill lacks customer service and support. That is not acceptable.

Preferred solution: Apology

View full review
Resolved
Eileen B Wev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Madrid, Madrid

Resolved: Close Account

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AI Highlights
  • - I can't log in because I lost my data.
  • - I want to close the Skrill account.
  • - I am bankrupt with a low pension and no money to pay.
Updated by user Mar 04, 2026

They confirmed that they have closed my account. I contacted Skrill via www.pissedconsumer.com and it worked much better than contacting Skrill, because Skrill never answered my messages.

Updated by user Feb 21, 2026

Skrill has cancelled my account and I hope they have also eliminated my personal email address so that other people can't contact me. Thank you for your help.

Original review Feb 17, 2026

I don't use Skrill and I can't log on because I've lost my data information.

I want to close the account please because I don't have any money to pay to maintain

the account. I'm bankrupt and I have been told I have to pay to keep the account open, which is impossible for me because I am paid a very, very low pension and don't have

any money to pay for anything at all.

Thank you for your attention,

Cons:
  • Unable to contact skrill

User's recommendation: It's a very difficult App to use

View full review
Karry Wcv
map-marker Dublin, Leinster

Can’t deposit money I can’t transfer just out of the blue

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Very nice. The phone issue has been explained to me; thank you.

I thought there were restrictions on my account, but it wasn't.

It was just a global issue with the app. Thanks for letting me know; I appreciate it.

View full review
S-Mania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got scammed by another Skrill user and *** permanently shut down my account when my bank did a chargeback

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AI Highlights
  • - I paid a Skrill user for help; they ghosted.
  • - Skrill support didn't reply; I did a chargeback.
  • - Skrill closed my account permanently; no reason given.

A little while ago, I paid another Skrill user to help me do something, and they ghosted me for weeks. *** support never got back to me about it, so I called my bank, and they did a chargeback.

After that, I got an email from *** saying my account had been permanently closed. I immediately tried contacting support about it as well, and... crickets for a month or two.

They eventually got back to me, but they couldn't give me any details on why they shut down my account. Essentially, I got punished because one of ***'s users scammed me, and I dared to try and get my money back because ***'s own support was basically nonexistent.

Cons:
  • Permanently shut down my account and did not say why
  • Non-existant support for months after i got scammed on their platform

Preferred solution: Apology

User's recommendation: Do not use or recommend Skrill

View full review
Fetica R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Slobozia, Ialomița County

Payments

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My friend sent me money without a reference number, sent me a 20, and I don't know if I received the money or not.

User's recommendation: Yas

View full review
Andre A Xqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never get to the right resin or the OA is not answering correctly I just want my money back

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AI Highlights
  • - The IA does not give correct answers and repeats the same text.
  • - I called USA support; told to write back, but after 10 minutes no reply.

It is terrible about IA they never give you a correct answer and always the same text comes up but never what you need

Than I just called USA but they told me to write me back now I wait already 10 minutes and nothing happened

View full review
Taras M Qml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account restricted with money in it

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AI Highlights
  • - Skrill asked for proof of address, bank and phone bills; I uploaded copies to email, but after a month with no reply account is permanently closed.
Skrill - Account restricted with money in it
Updated by user Sep 27, 2025

Several days ago I received a letter from the Skrill's help centre - 'To offer a refund, please provide us with a valid bank statement for a bank account located in an European Economic Area country.' My country is not in the EEA area, neither is my bank. Since I don't have a bank account in the EEA area I guess my money will be lost for me forever. None the wiser.

Original review Sep 12, 2025

I called the Skrill help centre, they asked me to provide proof of my address, bank and phone bills (to download the requested copies to a certain email address provided), I did what they'd asked me to, have been waiting for an answer for over a month, still no answer. Today I've tried to log in to my skrill account, here's what I got:

'Your account is permanently closed. You can open a new one with another email address, without using VPN, proxy or IP masking services.'

Finita la comedia.

Loss:
$30

Preferred solution: Full refund

User's recommendation: avoid these scammers at all costs

View full review

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