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Skrill

www.skrill.com
What is your customer experience with Skrill?

Skrill Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Skrill has 1.9 star rating based on 306 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Skrill to a friend or colleague.

  • Rating Distribution
  • Pros: Verification, Null, Slow account verification.
    Cons: Customer support presents donkey show, Verification, No customer service.

View full overview ›

Media from reviews

I can't login into my Skrill Account
Skrill - I pressed wrong password, then my account was blockedSkrill - Account restricted with money in itSkrill - My account was closedSkrill - They are responding to me on timeSkrill - Elleboog72@***.comSkrill - Singhdhanju95@***.com
View all media ›

Top Skrill Reviews

Positive Review

"Verify an email from Skrill Customer Support Service to ensure fake or not"

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Dear Sir/Madam, Today I received an email from Skrill Customer Support Service with the subject: You've received 30,500.00 USD from King. The transaction...

Critical Review

"They never come back to email"

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Ive still received no sms and did all the checks Skrill asked me to do and I get SMSs from other apps so my provider is not the issue.

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Anonymous
map-marker Christchurch, Canterbury

They never come back to email

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Ive still received no sms and did all the checks Skrill asked me to do and I get SMSs from other apps so my provider is not the issue.

View full review
Taras M Qml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account restricted with money in it

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Skrill - Account restricted with money in it
Updated by user Sep 27, 2025

Several days ago I received a letter from the Skrill's help centre - 'To offer a refund, please provide us with a valid bank statement for a bank account located in an European Economic Area country.' My country is not in the EEA area, neither is my bank. Since I don't have a bank account in the EEA area I guess my money will be lost for me forever. None the wiser.

Original review Sep 12, 2025

I called the Skrill help centre, they asked me to provide proof of my address, bank and phone bills (to download the requested copies to a certain email address provided), I did what they'd asked me to, have been waiting for an answer for over a month, still no answer. Today I've tried to log in to my skrill account, here's what I got:

'Your account is permanently closed. You can open a new one with another email address, without using VPN, proxy or IP masking services.'

Finita la comedia.

View full review
Loss:
$30

Preferred solution: Full refund

User's recommendation: avoid these scammers at all costs

Gboneme G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I pressed wrong password, then my account was blocked

Skrill - I pressed wrong password, then my account was blocked
Updated by user Sep 18, 2025

Because I couldn’t call them I have not resolved the issues.

Original review Sep 16, 2025

I pressed wrong password like four times that was why it was blocked so now I was trying to withdraw money it is not working

View full review

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Sabina L Qac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scamed

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Updated by user Nov 04, 2025

Don’t use them

Updated by user Oct 21, 2025

Terrible no call back or answer to my query of being scammed

Original review Oct 20, 2025

I need to speak to the manager. I was scammed through your Skrill account.

They made me open your account to transfer from my bank to trade in crypto, saying I would have a high return. Didn't happen.

View full review
Loss:
$740

Preferred solution: Full refund

Sabina L Qac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

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Want a chargeback; I was scammed.

Money was put in the grill account for the basis of earning money, not gapped.

View full review
Loss:
$750
Cons:
  • Nine

Preferred solution: Full refund

Mavis M Moi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are responding to me on time

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Skrill - They are responding to me on time

I help with my Restricted Skrill Account and been trying all Incan do I texted the Skrill customer service team But I heard nothing from them

View full review
Resolved
Kovacs A Kab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Borzasztó

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Updated by user Sep 15, 2025

Company fixed the issue and I have been provided with apology.

Original review Sep 15, 2025

Nem segítőkészek , nem engednek hozzáférni a pénzemhez, nem ajánlom senkinek sem ezt az oldalt ,hete csak várok

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Preferred solution: PIN visszaállító emait újra

ray v Khy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Elleboog72@***.com

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Skrill - Elleboog72@***.com

sms problems again on skrill i cannot pay they send no sms for verification.

repair it fast it is always *** with skrill no live contact response maybe 7 days later.

View full review

Preferred solution: Full refund

Damion C Khp
map-marker Bloomfield, Connecticut

Skrill is the worst banking system I have ever encountered but never again

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skrill is the worst. I would have advised no one to bank with them because it’s non-stop problems—just straight-up garbage, with no regard for customers.

View full review
Cons:
  • Hard to get into account most time

Preferred solution: Full refund

Malika H Zcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schmitten, Fribourg

Plus de 3 semaines d'attente et toujours pas de réponse à mes mails

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Normalement tout se passe bien les virements se passent bien ils sont rapides efficace et en sécurité cependant j'ai juste un problème de restriction du problème de mail et impossible d'atteindre un agent alors que j'ai de l'argent dessus

View full review
S-Mania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Skrill Account Permanently Closed

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Skrill Account Permanently Closed
Skrill Account Permanently Closed - Image 2

I recently recieved an email saying my account was permanently closed or restricted or something. I can't even log in to the app.

It never said why and no one from Skrill is getting back to me to tell me why.

Again, I've tried contacting them 3 times this month alone on their own website help page. No repsonse, yet they claim 24 hour replies.

I haven't done anything wrong except getting a chargeback from my bank due to getting scammed by a freelancer with an account on THEIR platform.

View full review

User's recommendation: Not recommended. Money had a hard time sending and it turned out I was being scammed. Now my account is permanently closed and Skrill won"t reply to tell me why.

Anonymous
map-marker Auckland, Auckland

Can't get into my account

It won't let me reset my pin. Always comes back as error try again.

I'm over this' it's been 4 days & still can't get in. Same thing' ither a error or they can't send a airmail to correct it I just want my money & then close the skrill account.

I'll never be using it again. No one has replied to my airmails

View full review

User's recommendation: Don't use

Neang S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Verify an email from Skrill Customer Support Service to ensure fake or not

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Verify an email from Skrill Customer Support Service to ensure fake or not
Verify an email from Skrill Customer Support Service to ensure fake or not - Image 2
Verify an email from Skrill Customer Support Service to ensure fake or not - Image 3
Contains 2 confidential files for company representatives

Dear Sir/Madam,

Today I received an email from Skrill Customer Support Service with the subject: You've received 30,500.00 USD from King.

The transaction ID is 626949****, and then someone required me to pay 500 USD in tax to activate this amount in my Skrill account.

I would like you to check if this is a real email from your company or a fake one from a scammer, please.

Thanks

View full review
Loss:
$500

Preferred solution: Price reduction

gurasharan singh D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I sent last Saturday

Skrill - I sent last Saturday
Skrill - I sent last Saturday - Image 2
Updated by user Jul 08, 2025

Hello sir and mam my Customer ID: 27901**** My Transaction number: 635507**** my problem is not solveis 3 days I'm waiting please check I don't want send cancel this transfer payment I request you

Original review Jul 07, 2025

why my transition no complete I sent last Saturday I don't know what happened still in progress this is not good

View full review
1 comment
gurasharan singh D

why my transition no complete

Landon E Jjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bend, Oregon

Id verification won't help me

I had my id stolen so all I have is a picture of my ID can I please upload it to you guys to unlock my account that shouldn't of been talk to me in with now you guys are just being *** can't get a hold of you no nothing you got to just keeping *** hostage can't stand places that do this disgusting

View full review
Resolved
Zoe P Xuc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Restricted, closed account

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Updated by user Aug 12, 2025

Company fixed the issue and I have been provided with full refund. They paid me my money full refund and closed my account but all resolved now thank you. Your choice there was problems with my account.

Original review Jul 28, 2025

Hi you have closed my account with my money in it no explanation been on for a while a month with restrictions on it , for no reason now you close account no reason someone help me please I don't need this trouble!

View full review
Loss:
$107
Pros:
  • Easy to add money
Cons:
  • Can not access your own money

Preferred solution: Full refund

User's recommendation: Unless resolved I am not happy I want my money back now

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