Carole N Vpq

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Verified Reviewer
| map-marker Katowice, Silesia

My account has been restricted for 2 months

Skrill - My account has been restricted for 2 months
Skrill - My account has been restricted for 2 months - Image 2

Two months ago I tried to make a withdrawal from ATMs and I had PLN 2,100 in my account and I wanted to withdraw PLN 50 more and since then I have been restricted, I have been waiting for two months for messages asking to unlock my account You are scammers I sent it from my site, it's been two months and till today the account is restricted. fraudster please unblock my account if you are not a fraudster

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Jamie S Coc

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Fraud

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Skrill - Fraud
Contains 1 confidential file for company representatives

You've been scammed and you're involved in it. You are dodgy individuals with the worst customer service ever.

Stay well away. You stole my money and account.

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Loss:
$210
Cons:
  • Customer service

Preferred solution: Full refund

Resolved
Salauddin T

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Resolved: Aptemischaralalampous@***.com

Skrill - Aptemischaralalampous@***.com
Skrill - Aptemischaralalampous@***.com - Image 2
Skrill - Aptemischaralalampous@***.com - Image 3
Contains 1 confidential file for company representatives
Updated by user Nov 30, 2024

Company fixed the issue and I have been provided with partial refund.

Original review Nov 30, 2024

I have the one account skrill I have 150 .26 inside and I have a lot of email or SMS but I don't have any solution with this company I cannot so already my name my passport and I don't have any bank account

I have paysafecard account Cyprus

I need send my refund money Tito salauddin D/2/31987

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Loss:
$150

Preferred solution: Full refund

User's recommendation: I need to get my money back

Jennilyn Zwy

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Verified Reviewer

Pending money

Skrill - Pending money

I sent money from my bank account but it has not arrived in my Skrill account yet. Please, I need help urgently. Can you send it to my account, please?

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Preferred solution: Deliver product or service ordered

Prateek K Upf

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Last transaction still pending

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Skrill - Last transaction still pending
Contains 1 confidential file for company representatives

My last international transaction is still in pending status, and I have sent so many emails to the company, but there has been no reply.

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Loss:
$85
Cons:
  • Time consuming

Preferred solution: Deliver product or service ordered

User's recommendation: Reply as soon as you can

1 comment
Guest

Did u get ur money refunded? What happened?

Erdi M

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The reopen of the account

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Skrill - The reopen of the account
Contains 1 confidential file for company representatives

Hello

Can i please reopen my account,

I made a mistake for closing it.

I definitely need to reopen it.

Thank you

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Pros:
  • Comes with a prepaid card
  • It is safe ande secure
  • Skrill works on many devices
Cons:
  • Limited customer service
  • Verification can take time

Preferred solution: Reopen my account

Tammy R Lgl

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I can not get acces to my account

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Skrill - I can not get acces to my account
Contains 1 confidential file for company representatives
Updated by user Aug 21, 2024

Well I put a complaint in with the consumer financial protection agency. They sent my complaint to Skrill .

I finally got a response from them but just telling me they are handling this as a complaint still no words as to why my account is locked and they say that could take up to 15 days or more to investigate.They have cost me so much already . I don't understand how they are still in business if you look at their reviews the amount of people's money they have locked down is utterly ridiculous and no one is doing anything to shut them down.All I did was try and transfer part of my money out of my Skrill account to my bank and immediately got locked down .

But did 3 transactions previously to that and no problem. I'm mentally exhausted from dealing with these people I just want what's mine.

Original review Aug 20, 2024
This incident has cost me my vehicle as I had a payment due and could not make it due to them restricting my account while I was trying to withdraw my money. My account has been verified and so has my checking account.

They keep asserting that security has my account locked due to a routine check they conduct. However, I have been trying to extract my money since August 8th. A supervisor assured me I would hear from them the next day.

A week has passed and no one has called or emailed me, nor has my account been unlocked. I need to know how to retrieve my money from these people.
View full review
Loss:
$655
Cons:
  • Are scmmers

Preferred solution: Full refund

User's recommendation: Do not deposit. Money

1 comment
saoudi o Rhn

They are the biggest scam company, they are still scamming people.

Sergio H Lyp

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Account restricted with money in it

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Skrill - Account restricted with money in it
Skrill - Account restricted with money in it - Image 2
Skrill - Account restricted with money in it - Image 3
Contains 1 confidential file for company representatives

Restricted my account and no one will help me. Haven't been able to buy food for 5 days, that's all I have.

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Loss:
$600
Pros:
  • Thy will restricted you account for weeks
Cons:
  • Will not help you to access your hostile money

Preferred solution: My money

User's recommendation: 000

Anonymous

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Verified Buyer
| map-marker Lisbon, Lisbon

Conta restrita

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Contains 1 confidential file for company representatives

Estava a fazer uma transferia e não foi possível no entanto a conta foi restrita e gostaria de saber o motivo

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User's recommendation: Não sei

Filipa M Rtt

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Restricted Account

Skrill - Restricted Account
Skrill - Restricted Account - Image 2
Contains 1 confidential file for company representatives

I transferred my money from Money to Skrill and they restricted my account. Now, I don't have access to my money, I need it urgently. Thank you.

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Loss:
$650

Preferred solution: Full refund

turanhakan I

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My Skrill account is restricted.

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Contains 1 confidential file for company representatives

When paying with a Skrill card, the transaction was declined and my account was temporarily restricted. I have not been able to access it for 40 hours. Please activate it.

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Loss:
$1004

Preferred solution: Full refund

User's recommendation: Sometimes blocking may occur, use with caution

Ivan K Tbu

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Verified Reviewer

They are blocked and restricted my money

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Nobody answer when you call customer service. And when you want answer on email their inbox is full so cant get new email. They are bunch of theifs and fraudsters.

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Preferred solution: Full refund

User's recommendation: RUN AWAY

Satwirsingh B

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International money transfer

Skrill - International money transfer

Hello Skrill

I am using your service since the last 7 months sending money to my family in India. I am a student who works very hard.I sent money today using my debit card and I authorize the transaction but it shows not found please check the attachments.

I double-checked with the bank they said the transaction got complete and money has been deducted from my account.

And its pending from skrilll. Could you please check and fix this for me

Its 593 and its a lot of money

Please help with folded hands

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Loss:
$593

Preferred solution: Deliver product or service ordered

Ivan K Tbu

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Verified Reviewer
| map-marker Zagreb, Zagreb

They block and restricted my money

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Nobody answer when you call customer service, when you want answer on email their inbox is full so cant get new one. They are bunch of theifs and fraudsters!!!

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User's recommendation: RUN AWAY

Domantas T

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| map-marker Vilnius, Vilnius City Municipality

Cancel transaction

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Skrill - Cancel transaction
Contains 1 confidential file for company representatives

Last payment to revolut 15.00 ID 568646**** must be canceled. And please bring it back. Very thank you!

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User's recommendation: Let immidiately cancel payment

Allison T Uqy

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I am out $300 and they’ve no explanation

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Contains 1 confidential file for company representatives

On June 19/20th I sent a friend of mine $300 using Skrill because I had bills to pay but had to get to work. The plan was for him to pull the cash out and bring it to me.

When he discovered he was unable to pull the cash out using a cardless option, he sent me the funds back.

I received an email stating that he sent me the funds and they had been accepted. However my balance did not show the deposit.

I have called up to support multiple times, as has he. They restricted his account until he was able to verify- which he did within a day or two. It was accepted, however his account is still frozen, so he cant even transfer money in or out.

Ive filed with support utilizing the email and they mark it resolved every day- yet I have no explanation why I received an email from them stating it was accepted.

I called two days ago (06/26) and the man guaranteed that I would be able to access the funds within 48 hours and so when I saw they were not in my account this morning I again called and spoke with customer support. I was told AGAIN they have no explanation to why I received the email stating it was accepted or where my money is.

I am a single mom, whos now not only out $300, Im also now responsible for late fees on the bills that were due.

View full review
Loss:
$300
Cons:
  • All interactions thus far have been nothing but runaround

Preferred solution: Full refund

User's recommendation: Save yourself the runaround and stay FAR AWAY!!!

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