
Skrill
Reviews and Complaints
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Verified ReviewerAccount been blocked for about a week
I think it's unblocked. Tonight we will see, hopefully it is. It's been way too long, but apart from this, Skrill is great.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Restricted account
Dear Skrill Support Team,
I am writing to express my disappointment with the level of support I have received so far. Since Thursday, I have sent multiple emails regarding an issue with my account, but I have not received any response.
This lack of communication has caused significant frustration and a very poor user experience.
As a long-time user of Skrill, I expected a higher standard of customer support.
Please treat this matter as urgent and provide me with a response as soon as possible. I am eager to resolve this issue promptly.
Thank you for your attention, and I look forward to hearing from you soon.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payment
I have been trying to contact your merchant to try and cancel pending withdrawal transaction id 585317**** Card name Leagamang Obonetse card ending with 0619 please help me cancel the withdrawal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account got locked
My account got locked right after it said it was verified I had a deposit come in from a game I was playing and when I tried to transfer the funds to my bank account it locked me out it took me calling the pissed customer number for the nice lady to help me unlock my account and transfer my money
User's recommendation: It was helpful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account blocked for no reason
Ive putted money on the account and in the next hour I get my account blocked for no reason. They told me that they had refunded the money but its been 8 days and nothing.
Scamming
I am scammed multiple times but there is no way I can speak to a real person from Skrill about this, that chat bot is blocking everything
User's recommendation: Be carefull
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is benn restricted
No aswer
My account has been restricted. I am told that an email was sent with instructions, but I have not received anything.
My money is blocked there and I cannot use it. Please solve the problem.
- Goia ovidiu
Preferred solution: account unlocking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRestricted account
My account has been restricted for almost one month and I have answered all the questions that I received on my Gmail, but my account is still restricted and I can't withdraw my money from there! I don't trust it anymore!
I have sent lots of emails but nobody has answered!
I'm so disappointed and I don't recommend it! If nobody sorts out my problem, then I will contact customer protection and I'll go to the solicitor to ask for help.
Preferred solution: I need to withdraw the money from my Skrill Account and close it
User's recommendation: Don’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer er service, restricted my account count for three weeks and no one's contacted me
I used Skrill to buy credits on a website which eliminated easy ways to buy credits. So, I tried to use Skrill to do so.
After one week, they restricted my account. That was three weeks ago and they have not explained why they restricted me and they have frozen my $200 balance.
I am pissed off. I want my damn money back.
- No pros
- Horrible operations and customer service
Preferred solution: Full refund
User's recommendation: Do not ever use Skrill.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney transfer failed
Money is not yet credited since 5 days,kept on sending messages, no reply. Atleast do something immediately
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer to my emails.
I have reached out to customer support multiple times via email regarding an issue with my order (or service), but have not received any response. I waited several days between each email, hoping for a reply, but there has been no acknowledgment or follow-up.
This lack of communication is very disappointing, as I expected timely support to resolve my concerns.
A while ago, I experienced the same problem, and it was a lot of work to finally reach the right person to address my issue.
I had hoped this time the process would be smoother, but I am again left without assistance. This delay has caused inconvenience and frustration, and I am still without a solution.
Preferred solution: Working profile
User's recommendation: Contact back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
The Skrill team does not respond and is not a reliable bank. They blocked my account because I have dual accounts and did not even try to accept my messages or contact me.
Isn't it a shame for a bank like Skrill to steal $48 from a customer?
It is an insult to you to do that. I really had a bad experience with this bank and I regret dealing with them.
- It has no positives
- It has many negatives
- It steals customers
- It does not respond to customer complaints
Preferred solution: Full refund
User's recommendation: I do not recommend it at all. I swear it is the worst bank.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
I would just give it 0 stars. Essentially, it's a worthless company that just steals your money without reason. I'm not your boss, but if you want to keep your money, steer clear.
Preferred solution: Full refund
User's recommendation: Don't use skrill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Account has been restricted
My account has been restricted and i cant reach out to the company. I need my money back and i cant get it

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount been blocked for about a week
My account has been blocked for over a week for no reason. Why is this happening? Can you please unlock my account?
Preferred solution: Apology
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My facebook I'd is not working pls help me