Skrill
Reviews and Complaints
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Verified Reviewer
Withdrawal request from Skrill account
I have made numerous requests for my casino winnings of $500 already released to Skrill since 18-04-2025 reference 619229**** with still no receipt to my bank account which Skrill have on file and no reason why. The virtual assistant is no help at all.
I am not wanting to be rude but realise all the angry reviews online due to bad info and no clear instructions. Please respond.
User's recommendation: Find God.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed Transcation and Failed Response From Skrill Support Via Their help centre
I have a case on the help centre and I never got a reply from Skrill. They said they respond in 24 hours, but it's been three weeks now and I did not get their response.
I am failing to withdraw from Skrill; even via agents, I am failing. I am receiving a message saying you have not been charged; your transaction cannot be performed.
Many times I have tried. Please assist.
- No repiles
- Poor customer service
Preferred solution: Deliver product or service ordered
Bexleyheath, Bexley
Bank Rapid Transfer not deposited
my friend sent me £400 through barclays on my skrill account a week ago. (17-04-25), But i never received it yet.
I got all the proof which the team can need. I got a rapid transfer reference number as well.
Thanks
Akamjot singh
+44 7825****81
akamjotsinghuk@***.com
User's recommendation: Don't use Skrill
0 start ø. They dont respond and they dont take the phone
It is *** do not yuse this app they do not help you, you cant contadır Them and they dont respondt
User's recommendation: Do not use it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
You've been scammed and you're involved in it. You are dodgy individuals with the worst customer service ever.
Stay well away. You stole my money and account.
- Customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Aptemischaralalampous@***.com
Company fixed the issue and I have been provided with partial refund.
I have the one account skrill I have 150 .26 inside and I have a lot of email or SMS but I don't have any solution with this company I cannot so already my name my passport and I don't have any bank account
I have paysafecard account Cyprus
I need send my refund money Tito salauddin D/2/31987
Preferred solution: Full refund
User's recommendation: I need to get my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount Restricted
My account has been restricted after I sent them the documents they asked me for to verify my account. Now they don't answer to my emails and I need to reopen my account for personal reasons. Im trying for days to reach them but I think they dont have any customer service to help us out.
- Just dont download this app
Preferred solution: My account back
User's recommendation: Don’t open an account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked my account for 9 days
You have locked my account for over 9 days now when it stipulates 72 hrs. I'm putting this down as theft as your customer service is non-existent.
I have no choice but to report you.
This is not okay. Please open my account so I can access my money.
- No pros because i lost money
- No customer service absolutely terrible
Preferred solution: Full refund
User's recommendation: Don't sign up they are not trustworthy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReactivate my account
My account has been blocked for 8 days when it stipulates 72 hrs. I want to withdraw my funds and close my account, as your customer service is non-existent. May I also point out that if this is not done, it is classed as theft, so I will have no choice but to report you.
- Dont unblock your account when stipulates 72 hrs
- Dont answer your messages
Preferred solution: Full refund
User's recommendation: Do not sign up not trustworthy!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account is restricted
You’re genuinely screwed. Horrible company.
Absolutely no support whatsoever. Completely forget about it and never use it again.
I have been trying to reach support on Skrill for about 2 weeks now. Absolutely not a single answer yet.
When I open the app, it just says restricted account, contact support. I click support; it takes me to the site, which says, open support in the app. I open the app, and it shows a restriction message. So I tried calling and emailing them, but still no response at all.
I now have hundreds of dollars stuck in an account I can't open or get help with. Skrill is full of ***
User's recommendation: Do not use Skrill. Rate it poorly and don’t try it. Waste.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: New Customer Deposited Money applied for Visa they Restricted Account
Company fixed the issue and I have been provided with apology. They reopened my account after 15 daysI xferred all my money out.They woukd not explain the locked account or the closure when i make "0" transactionsI won't use them.
Nope ill use Wise
I finally got someone on the phone and asked why my account was locked given that I was a new customer. They wouldn't tell me and wouldn't unlock my account. I told them if they didn't let me get my deposit back, cancel the visa application, and return the pending $250 transfer, I was going to lodge complaints. They then sent me an email and closed my account.
Despite my account being closed, they still processed the $250 transfer and now they refuse to give me the $250 back. They are blocking emails and it's been over 8 days.
Don't use Skrill. Use Wise, CashApp, Chime, Zelle or anyone else. Check BBB and other websites.
They are doing this to hundreds of people. Skrill is a bad company.
- Dont answer helpdesk tickets close your act
- Freeze account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot good
I sand money to India but my money not yet in my account am so worried for money I need your help but you don't good response on the Gmail so am so much waiting for my money but my money process not complete i live in Portugal I need you resolved my problem because that's my money please request you please help me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLast transaction still pending
My last international transaction is still in pending status, and I have sent so many emails to the company, but there has been no reply.
- Time consuming
Preferred solution: Deliver product or service ordered
User's recommendation: Reply as soon as you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPending money
I sent money from my bank account but it has not arrived in my Skrill account yet. Please, I need help urgently. Can you send it to my account, please?
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not get acces to my account
Well I put a complaint in with the consumer financial protection agency. They sent my complaint to Skrill .
I finally got a response from them but just telling me they are handling this as a complaint still no words as to why my account is locked and they say that could take up to 15 days or more to investigate.They have cost me so much already . I don't understand how they are still in business if you look at their reviews the amount of people's money they have locked down is utterly ridiculous and no one is doing anything to shut them down.All I did was try and transfer part of my money out of my Skrill account to my bank and immediately got locked down .
But did 3 transactions previously to that and no problem. I'm mentally exhausted from dealing with these people I just want what's mine.
They keep asserting that security has my account locked due to a routine check they conduct. However, I have been trying to extract my money since August 8th. A supervisor assured me I would hear from them the next day.
A week has passed and no one has called or emailed me, nor has my account been unlocked. I need to know how to retrieve my money from these people.
- Are scmmers
Preferred solution: Full refund
User's recommendation: Do not deposit. Money
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Did u get ur money refunded? What happened?