James J Olt

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Account been blocked for about a week

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I think it's unblocked. Tonight we will see, hopefully it is. It's been way too long, but apart from this, Skrill is great.

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Rita Ydz

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Verified Reviewer
| map-marker Fatima, Santarem

Restricted account

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Dear Skrill Support Team,

I am writing to express my disappointment with the level of support I have received so far. Since Thursday, I have sent multiple emails regarding an issue with my account, but I have not received any response.

This lack of communication has caused significant frustration and a very poor user experience.

As a long-time user of Skrill, I expected a higher standard of customer support.

Please treat this matter as urgent and provide me with a response as soon as possible. I am eager to resolve this issue promptly.

Thank you for your attention, and I look forward to hearing from you soon.

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1 comment
Sathish K Xkk

My facebook I'd is not working pls help me

Laone O

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| map-marker Gaborone, Gaborone

Payment

Contains 1 confidential file for company representatives

I have been trying to contact your merchant to try and cancel pending withdrawal transaction id 585317**** Card name Leagamang Obonetse card ending with 0619 please help me cancel the withdrawal

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Ameira Hzh

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Verified Reviewer

My account got locked

My account got locked right after it said it was verified I had a deposit come in from a game I was playing and when I tried to transfer the funds to my bank account it locked me out it took me calling the pissed customer number for the nice lady to help me unlock my account and transfer my money

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User's recommendation: It was helpful

Santos M Qzz

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| map-marker Lisbon, Lisbon

Account blocked for no reason

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Ive putted money on the account and in the next hour I get my account blocked for no reason. They told me that they had refunded the money but its been 8 days and nothing.

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Aric Fig
map-marker Zuid-Scharwoude, North Holland

Scamming

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I am scammed multiple times but there is no way I can speak to a real person from Skrill about this, that chat bot is blocking everything

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User's recommendation: Be carefull

ovidiu mihaita G

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My account is benn restricted

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Updated by user Nov 26, 2024

No aswer

Original review Nov 25, 2024

My account has been restricted. I am told that an email was sent with instructions, but I have not received anything.

My money is blocked there and I cannot use it. Please solve the problem.

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Loss:
$180
Pros:
  • Goia ovidiu

Preferred solution: account unlocking

Elena D Emu

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Verified Reviewer

Restricted account

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Skrill - Restricted account

My account has been restricted for almost one month and I have answered all the questions that I received on my Gmail, but my account is still restricted and I can't withdraw my money from there! I don't trust it anymore!

I have sent lots of emails but nobody has answered!

I'm so disappointed and I don't recommend it! If nobody sorts out my problem, then I will contact customer protection and I'll go to the solicitor to ask for help.

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Loss:
$300

Preferred solution: I need to withdraw the money from my Skrill Account and close it

User's recommendation: Don’t recommend

Brian S Bhd

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Verified Reviewer

Horrible customer er service, restricted my account count for three weeks and no one's contacted me

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I used Skrill to buy credits on a website which eliminated easy ways to buy credits. So, I tried to use Skrill to do so.

After one week, they restricted my account. That was three weeks ago and they have not explained why they restricted me and they have frozen my $200 balance.

I am pissed off. I want my damn money back.

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Loss:
$200
Pros:
  • No pros
Cons:
  • Horrible operations and customer service

Preferred solution: Full refund

User's recommendation: Do not ever use Skrill.

Anu G Jxy

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Money transfer failed

Contains 1 confidential file for company representatives

Money is not yet credited since 5 days,kept on sending messages, no reply. Atleast do something immediately

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Loss:
$972

Preferred solution: Full refund

Rudy W Rjm

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No answer to my emails.

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I have reached out to customer support multiple times via email regarding an issue with my order (or service), but have not received any response. I waited several days between each email, hoping for a reply, but there has been no acknowledgment or follow-up.

This lack of communication is very disappointing, as I expected timely support to resolve my concerns.

A while ago, I experienced the same problem, and it was a lot of work to finally reach the right person to address my issue.

I had hoped this time the process would be smoother, but I am again left without assistance. This delay has caused inconvenience and frustration, and I am still without a solution.

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Preferred solution: Working profile

User's recommendation: Contact back

saoudi o Rhn

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Bad service

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Contains 1 confidential file for company representatives

The Skrill team does not respond and is not a reliable bank. They blocked my account because I have dual accounts and did not even try to accept my messages or contact me.

Isn't it a shame for a bank like Skrill to steal $48 from a customer?

It is an insult to you to do that. I really had a bad experience with this bank and I regret dealing with them.

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Loss:
$48
Pros:
  • It has no positives
Cons:
  • It has many negatives
  • It steals customers
  • It does not respond to customer complaints

Preferred solution: Full refund

User's recommendation: I do not recommend it at all. I swear it is the worst bank.

Daniel P Lwo

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Verified Reviewer

Terrible service

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I would just give it 0 stars. Essentially, it's a worthless company that just steals your money without reason. I'm not your boss, but if you want to keep your money, steer clear.

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Loss:
$40

Preferred solution: Full refund

User's recommendation: Don't use skrill

Zayyan Klz

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| map-marker Vaellingby, Stockholm

Account has been restricted

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My account has been restricted and i cant reach out to the company. I need my money back and i cant get it

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James J Vbh

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Verified Reviewer

Account been blocked for about a week

My account has been blocked for over a week for no reason. Why is this happening? Can you please unlock my account?

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Loss:
$375

Preferred solution: Apology